WHY DID I NOT THINK OF THAT?

February 17, 2018


Portions of this post were taken from Design News Daily.

How many times have you said that? It’s called the Eureka moment – a sudden flash of intuition that leads us down a path to a wonderful, new, productive solution. Most of us have had such moments, but a select few have parlayed them into something grand, something that changes the world. That was the case for Arthur Fry, inventor of the Post-It Note and Richard James, inventor of the Slinky toy. They took simple ideas – such as a sticky note and a coil spring — and touched hundreds of millions of lives with them.  Given below are nine Eureka Moments that actually produced workable and usable devices that have revolutionized and made life easier for all of us. Let’s take a look.

If you could see my computer and associated screen, you would see a “ton” of post-it-notes.  Most with scribbles, PIN numbers, telephone numbers, etc etc.  We all use them.

Legend has it that Post-It Note inventor Arthur Fry conjured up the idea for his product when the little scraps of paper in his Sunday hymnal kept falling out. To solve the problem, he used an adhesive developed by a 3M colleague, Dr. Spencer Silver. Silver’s reusable, pressure-sensitive adhesive was failing to stir interest inside 3M until Fry came along and made the mental connection to his hymnal.

In 1974, the two partnered to put the adhesive on small sheets of yellow paper and … a mythic product was born. They passed their sticky notes to fellow employees, who loved them. “I thought, what we have here isn’t just a bookmark,” Fry said. “It’s a whole new way to communicate.” They later put their product on the market, receiving an even stronger reaction. Lee Iacocca and other Fortune 500 CEOs reportedly wrote to praise it. Post-It Notes, as they soon became known, eventually were sold in more than 100 countries. At one point, it was estimated that the average professional received 11 messages on Post-It Notes per day. Fry received 3M’s Golden Step Award, was named a corporate researcher, became a member of the company’s Carlton Society and was appointed to its Circle of Technical Excellence.

(Image source: By Tinkeringbell – Own work, Public Domain/Wikipedia)

Ansa baby bottles are virtually impossible to find today, but they were all the rage in the mid-1980s.

The bottles, which have a hole in the middle to make them easy for babies to hold, were the brainchild of William and Nickie Campbell of Muskogee, OK, who designed them for their infant son. After filing for patents in 1984, they took out a loan, launched the Ansa Bottle Co., manufactured the plastic bottles, and enjoyed immediate success. They received editorial coverage in American Baby and Mothers Today, while inking deals with Sears, K-Mart, Walgreens, and Target, according to The Oklahoman. Their bottles even went on display in the Museum of Modern Art in New York City.

(Image source: US Patent Office)

Rolling luggage is an accepted fact of air travel today, but it wasn’t always so and I’m not too sure what we now would do without it.  The concept was slow to take hold, and achieved acceptance in two distinct steps. The first step occurred in 1970, when inventor Bernard Sadow observed an airport worker rolling a heavy machine on a wheeled skid. Sadow, who was at the time dragging his own luggage through customs after a trip to Aruba, had the proverbial “eureka moment,” according to The New York Times. Sadow’s solution to the problem was a suitcase with four wheels and a pull strap. To his surprise, however, the idea was slow to take off. That’s where the second step came in. In 1987, a Northwest Airlines pilot and workshop tinkerer named Robert Plath took it to the next level — developing an upright, two-wheeled suitcase with a long stiff handle. Plath’s so-called “Rollaboard” was the missing ingredient to the success of rolling luggage.

Today, his 30-year-old concept dominates air travel and is built by countless manufacturers — any patents having long since expired. The initial slow acceptance remains a mystery to many, however. Sadow, looking back at it years later, attributed the consumer reluctance to men who refused to take the easy way out. “It was a very macho thing,” he said.

(Image source photo: Design News)

OK, who on the planet has NOT owned and/or played with a slinky?  In 1943, Naval mechanical engineer Richard James was developing springs for instruments when he accidently knocked one to the floor, permanently altering the future of toy manufacturing. The spring subsequently stepped “in a series of arcs to a stack of books, to a tabletop, and to the floor, where it recoiled itself and stood upright,” writes Wikipedia. James reportedly realized that with the right steel properties, he could make a spring walk, which is exactly what he did. Using a $500 loan, he made 400 “Slinky” coil springs at a local machine shop, demonstrated them at a Gimbels department store in Philadelphia, and sold his entire inventory in ninety (90) minutes. From there, Slinky became a legend, reaching sales of 300 million units in 60 years. Today, engineers attribute Slinky’s sales to the taming of the product’s governing physical principles — Hooke’s Law and the force of gravity. But advertising executives argue that its monumental sales were a product of clever TV commercials. The song, “Everyone knows it’s slinky” (recognized by virtually everyone who lived through the 1960s and 1970s), is considered the longest-running jingle in advertising history.

(Image source: Wikipedia)

The Band-Aid (or “Band-Aid brand,” as Johnson & Johnson calls it) is in essence a simple concept – an adhesive strip with a small bandage attached. Still, its success is undeniable. The idea originated with Johnson & Johnson employees Thomas Anderson and Earle Dickson in 1920. Dickson made the prototype for his wife, who frequently burned herself while cooking, enabling her to dress her wounds without help. Dickson introduced the concept to his bosses, who quickly launched it into production.

Today, it is copied by many generic products, but the Band-Aid brand lives on. Band-Aid is accepted around the world, with more than 100 billion having been sold.

(Image source photo: Design News)

Today, it’s hard to imagine that an upside-down bottle was once considered an innovation. But it was. Ketchup maker H.J. Heinz launched a revolution in packaging after deciding that its customers were tired of banging on the side of glass bottles, waiting for their product to ooze out. The unlikely hero of their revolution was Paul Brown, a molding shop owner in Midland, MI, who designed a special valve for bottles of ketchup and other viscous liquids, according to an article in the McClatchey Newspapers. Brown’s valve enabled ketchup bottles to be stored upside down without leaking. It also allowed liquids to be easily delivered when the bottle was squeezed, and sucked back inside when force was released.

Brown was said to have built 111 failed injection-molded silicone prototypes before finding the working design. To his lasting delight, the successful concept found use with not only with Heinz, but with makers of baby food, shampoo, and cosmetics, as well as with NASA for space flights. In retrospect, he said the final design was the result of an unusual intellectual approach. “I would pretend I was silicone, and if I was injected into a mold, what I would do,” he told McClatchey. The technique apparently worked: Brown eventually sold his business for about $13 million in 1995.

Players of pinball may take the games’ dual flippers for granted, but they were an innovation when Steve Kordek devised them in 1948. Working for the Genco Co. in Chicago (a company he became acquainted with after stepping into its lobby to escape a heavy rain), Kordek became the father of the two-flipper pinball game. His lasting contribution was simple, yet innovative — the use of direct current (DC) to actuate the flippers, rather than alternating current (AC). DC, he found, made the flippers more controllable, yet less costly to manufacture. Over six decades, Kordek reached legendary status in the industry, producing games for Genco, Bally Manufacturing, and Williams Manufacturing, always employing his dual-flipper design. He worked until 2003, designing the Vacation America game (based on the National Lampoon Vacation movies) at age 92. But it was his DC-based, dual flipper design that shaped his legacy. “It was really revolutionary, and pretty much everyone followed suit,” David Silverman, executive director of the National Pinball Hall of Fame told The New York Times in 2012. “And it’s stayed the standard for 60 years.”

(Image source: By ElHeineken, own work/Wikipedia)

It’s difficult to know whether any individual has ever been credited with the design of the ergonomic bent snow shovel, but the idea is nevertheless making money … for somebody. Bent-handle snow shovels today are sold at virtually every hardware store and home center in the northern United States, and they’re a critical winter tool for millions of homeowners. The idea is that by putting a bend in the shaft, the horizontal moment arm between the shovel handle and the tip is shorter, putting less strain on the user’s lower back. Although there’s some argument on that point, it was recently proven by engineering graduate students at the University of Calgary, according to a story on CTVNews.com.

Studying the bent-handle shovels in the school’s biomechanics laboratory, engineers concluded that they require less bending on the part of users, and therefore reduce mechanical loads on the lower back by 16 percent. “I think that’s a pretty substantial reduction,” researcher Ryan Lewinson told CTVNews. “Over the course of shoveling an entire driveway, that probably would add up to something pretty meaningful.”

(Image source photo: Design News)

Erno Rubik, a Hungarian sculptor and professor of architecture, invented his famous game cube while trying to solve a structural problem. Although his goal had been to put moving parts together in a mechanism that wouldn’t fall apart, it gradually dawned on Rubik that he had created a puzzle of sorts.

His puzzle consisted of 26 miniature cubes, each having an inward extension that interlocked to other cubes, allowing them to move independently and in different directions. Initially called the Magic Cube, it was released in Budapest toy shops in 1977. It was later licensed to the Ideal Toy Co. in 1980, which changed its name to Rubik’s Cube to make it more distinctive. Its broader release started a craze in the early 1980s. Rubik’s Cube won Toy of the Year Awards in Germany, France, the UK, US, Finland, Sweden, and Italy. Between 1980 and 1983, 200 million cubes were sold worldwide. Clubs of “speedcubers” popped up around the world, it appeared on the cover of Scientific American, books were written about it, and The Washington Post called it “a puzzle that’s moving like fast food right now. “Today, Rubik’s Cube continues to sell and enthusiasts continue to test their skill against it. Total sales are said to have passed 300 million. In 2017, a speedcuber named SeungBeom Cho set a world record for solving the puzzle in 4.59 seconds.

(Image source photo: Design News)

CONCLUSIONS:  We all have ideas.  The difference is persistence in developing and marketing those ideas.

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SMASHVILLE

February 17, 2018


New word, right? SMASHVILLE!  For me also.  Our youngest granddaughter, Sophie is a die-hard Predators fan.  She loves the NHL and the Predators.  I have no idea where this came from but she knows all of the players, their names, numbers, the number of goals they have scored, the record last year; you name it, she knows it.  For her birthday, we gave her tickets to the PREDATOR’S game this past Thursday evening.  That essentially, I’m told, made her year.  Sophie’s picture is shown below.

The Nashville Predators played the Calgary Flames in a four (4) to three (3) heart-breaking loss. Thursday night was a tough night for Sophie.   This game was the eighty-fifth (85th) sellout for the team.  Nashville and the surrounding areas LOVE the NHL and the Predators. (Who would have thought die-hard football fans would love NHL hockey?)  The program for that event may be seen as follows:

The Predators are in the Central Division of the Western Conference along with the Winnipeg Jets, St. Louis Blurs, Dallas Stars, Minnesota Wild, Colorado Avalanche and the Chicago Blackhawks.  Last year they won their Central Division championship so, these guys are really good. The team plays in the Bridgestone Arena shown below.

The arena was designed at an angle on the corner of Broadway and 5th Avenue in physical homage to the historic Ryman Auditorium which was the original home of the Grand Ole Opry.   The arena has a seating capacity of 17,113 for ice hockey, 19,395 for basketball, 10,000 for half-house concerts, 18,500 for end-stage concerts and 20,000 for center-stage concerts.  As you can see from the JPEG below, the seating configuration is notable for the oddly-shaped south end, which features two large round roof support columns, no mid-level seating, and only one level of suites, bringing the upper-level seats much closer to the floor.  The arena also features 43,000 square feet of space in the trade show layout.  The facility was completed in 1996 and has remained the home of the Predators ever since.

We started the game with an absolutely beautiful rendition of “Oh Canada” and then the “Star Spangled Banner”.  I wish I could remember the name of the artist but can certainly say she had a marvelous voice.

As you might expect, just about every manner of refreshment known to man was available before, during and after the game as well as a very well-stocked gift shop. Sophie found the gift shop before and after the game.

Nashville or Smashville as Predator fans know it, is a fabulous town with a remarkable number of restaurants, shops, bars, tourist sites, etc. for every citizen and tourist to enjoy.  I can certainly recommend a Predator’s game, if you can get tickets.

Hope you enjoyed this one.


The convergence of “smart” microphones, new digital signal processing technology, voice recognition and natural language processing has opened the door for voice interfaces.  Let’s first define a “smart device”.

A smart device is an electronic device, generally connected to other devices or networks via different wireless protocols such as Bluetooth, NFC, Wi-Fi, 3G, etc., that can operate to some extent interactively and autonomously.

I am told by my youngest granddaughter that all the cool kids now have in-home, voice-activated devices like Amazon Echo or Google Home. These devices can play your favorite music, answer questions, read books, control home automation, and all those other things people thought the future was about in the 1960s. For the most part, the speech recognition of the devices works well; although you may find yourself with an extra dollhouse or two occasionally. (I do wonder if they speak “southern” but that’s another question for another day.)

A smart speaker is, essentially, a speaker with added internet connectivity and “smart assistant” voice-control functionality. The smart assistant is typically Amazon Alexa or Google Assistant, both of which are independently managed by their parent companies and have been opened up for other third-parties to implement into their hardware. The idea is that the more people who bring these into their homes, the more Amazon and Google have a “space” in every abode where they’re always accessible.

Let me first state that my family does not, as yet, have a smart device but we may be inching in that direction.  If we look at numbers, we see the following projections:

  • 175 million smart devices will be installed in a majority of U.S. households by 2022 with at least seventy (70) million households having at least one smart speaker in their home. (Digital Voice Assistants Platforms, Revenues & Opportunities, 2017-2022. Juniper Research, November 2017.)
  • Amazon sold over eleven (11) million Alexa voice-controlled Amazon Echo devices in 2016. That number was expected to double for 2017. (Smart Home Devices Forecast, 2017 to 2022(US) Forester Research, October 2017.
  • Amazon Echo accounted for 70.6% of all voice-enabled speaker users in the United States in 2017, followed by Google Home at 23.8%. (eMarketer, April 2017)
  • In 2018, 38.5 million millennials are expected to use voice-enabled digital assistants—such as Amazon Alexa, Apple Siri, Google Now and Microsoft Cortana—at least once per month. (eMarketer, April 2017.)
  • The growing smart speaker market is expected to hit 56.3 million shipments, globally in 2018. (Canalys Research, January 2018)
  • The United States will remain the most important market for smart speakers in 2018, with shipments expected to reach 38.4 million units. China is a distant second at 4.4 million units. (Canalys Research, April 2018.)

With that being the case, let’s now look at what smart speakers are now commercialized and available either as online purchases or retail markets:

  • Amazon Echo Spot–$114.99
  • Sonos One–$199.00
  • Google Home–$129.00
  • Amazon Echo Show–$179.99
  • Google Home Max–$399.00
  • Google Home Mini–$49.00
  • Fabriq Choros–$69.99
  • Amazon Echo (Second Generation) –$$84.99
  • Harman Kardon Evoke–$199.00
  • Amazon Echo Plus–$149.00

CONCLUSIONS:  If you are interested in purchasing one from the list above, I would definitely recommend you do your homework.  Investigate the services provided by a smart speaker to make sure you are getting what you desire.  Be aware that there will certainly be additional items enter the marketplace as time goes by.  GOOD LUCK.

ORGANIC MENTORING

February 4, 2018


By virtue of a seminar my wife attended this past Saturday, I was made aware of a very interesting book entitled “Organic Mentoring” by Sue Edwards and Barbara Neumann.  My wife attended that seminar and came home with rave reviews relative to the presentation by Ms. Neumann.  The basis for the discussion was the relationship between “Baby Boomers” and the “X” Generation and Millennials. To get calibrated:

  • BABY BOOMERS–In 1964, the last year of the baby boom, there were nearly 72.5 million baby boomers. The population peaked in 1999, with 78.8 million baby boomers, including people who immigrated to the United States and were born between 1946and
  • “X-GENERATION”— Born 1965 to 1976. Sometimes referred to as the “lost” generation, this was the first generation of “latchkey” kids, exposed to lots of daycare and divorce. Known
    as the generation with the lowest voting participation rate of any generation, Gen Xers were quoted by Newsweek as “the generation that dropped out without ever turning on the news or tuning in to the social issues around them.”
  • MILLENNIALS OR GEN Y– Born 1977 to 1995. The largest cohort since the Baby Boomers, their high numbers reflect their births as that of their parent generation. The last of the Boomer Is and most of the Boomer II S. Gen Y kids are known as incredibly sophisticated, technology
    wise, immune to most traditional marketing and sales pitches…as they not only grew up with it all, they’ve seen it all and been exposed to it all since early childhood.

In looking at the three age groups, it becomes obvious there are distinct differences between individuals representing each group.  Let’s now take a look at what the two authors feel are the most-obvious differences.  Here we go:

OLDER GENERATION OR BABY BOOMERS:

  • Scientific method. Information is gained through careful study leading to reliable principles. Life is guided by these proven facts and principles.
  • Life works best when it is carefully organized.
  • Rules: Rules keep things running smoothly and efficiently.
  • Structure and Schedule: Structure and schedules keep tings strong.
  • Responsibility and Commitment: People should be able to count on you. If you make a commitment you should keep it.
  • Logic: Correct thinking and behavior is based on objective principles.  A class with a teacher and study aid is the best manner in which to learn.
  • Career Comes First: Willing to make sacrifices for the sake of a career.
  • Good Role Model: It is very important to set a good example and you try very hard. Perfection is the goal. You keep mistakes to yourself because they make you look weak or unspiritual.
  • Truth Can be Known: Some things are obviously true, some are not and it is not difficult to tell the difference.
  • Religions Traditions: Church membership and attendance is important.  Bible study is a priority. Your spiritual experiences are personal and private.

SUMMARY:  Boomers and seniors tend to think and learn systematically and are drawn to use logic and reason to understand things.  They love structure, rules, organization, control, privacy, and formulas that always work. Personal experiences are private.

YOUNGER GENERATION (GEN X AND MILLENNIALS)

  • Shaped by Technology: Information is gained through technology.  They connect, communicate, and “do” live through technology.
  • Life is Messy: They live in a mix of chaos and order.  They are OK with loose ends.
  • Organic is Better: Prefer what is natural: less formal, less structure, less organization. Attracted to simple and natural opportunities to learn and grow.
  • Requires Flexibility: Flexibility is a must to make their crowded schedules work.
  • Value-Added: They only make time for that which yields high value.
  • Experiential: Prefers to learn through experience.  They want “hands-on” truth instead of principles: they do not like formulas, pat answers, or five (5) steps.  They learn more through other’s life stories.
  • Development of Self Comes First: They want to develop themselves, and make positive contributions to the world.  Not attracted to jobs that put career above personal life.
  • Demands Authenticity: Open about themselves and their struggles: insists others be real with them; do not trust those they know nothing about or those who appear too perfect.
  • Relativistic: Truth is sometimes relative, there is not necessarily one right answer to every question.
  • Spiritually: Tends to be lukewarm about the church, membership is not a priority; they embrace the mysterious side of God; there is more than one way to be a Christian.

SUMMARY:  Next generation individuals think and learn in experiential ways, require flexibility, thrive in relationships and community, demand authenticity, love deep spirituality, value natural learning experiences, and are not typically drawn to traditional churches.

CONCLUSIONS:

I’m going to let you decide for yourself.  I personally know two young ladies in the “X” Generation that do NOT conform to conventional wisdom.  I suppose we all know people who do not.  I think individuals are much too complicated to be placed in groups and analyzed accordingly.

THE NEXT COLD WAR

February 3, 2018


I’m old enough to remember the Cold War waged by the United States and Russia.  The term “Cold War” first appeared in a 1945 essay by the English writer George Orwell called “You and the Atomic Bomb”.

HOW DID THIS START:

During World War II, the United States and the Soviet Union fought together as allies against the Axis powers, Germany, Japan and Italy. However, the relationship between the two nations was a tense one. Americans had long been wary of Soviet communism and concerned about Russian leader Joseph Stalin’s tyrannical, blood-thirsty rule of his own country. For their part, the Soviets resented the Americans’ decades-long refusal to treat the USSR as a legitimate part of the international community as well as their delayed entry into World War II, which resulted in the deaths of tens of millions of Russians. After the war ended, these grievances ripened into an overwhelming sense of mutual distrust and enmity. Postwar Soviet expansionism in Eastern Europe fueled many Americans’ fears of a Russian plan to control the world. Meanwhile, the USSR came to resent what they perceived as American officials’ bellicose rhetoric, arms buildup and interventionist approach to international relations. In such a hostile atmosphere, no single party was entirely to blame for the Cold War; in fact, some historians believe it was inevitable.

American officials encouraged the development of atomic weapons like the ones that had ended World War II. Thus, began a deadly “arms race.” In 1949, the Soviets tested an atom bomb of their own. In response, President Truman announced that the United States would build an even more destructive atomic weapon: the hydrogen bomb, or “superbomb.” Stalin followed suit.

The ever-present threat of nuclear annihilation had a great impact on American domestic life as well. People built bomb shelters in their backyards. They practiced attack drills in schools and other public places. The 1950s and 1960s saw an epidemic of popular films that horrified moviegoers with depictions of nuclear devastation and mutant creatures. In these and other ways, the Cold War was a constant presence in Americans’ everyday lives.

SPACE AND THE COLD WAR:

Space exploration served as another dramatic arena for Cold War competition. On October 4, 1957, a Soviet R-7 intercontinental ballistic missile launched Sputnik (Russian for “traveler”), the world’s first artificial satellite and the first man-made object to be placed into the Earth’s orbit. Sputnik’s launch came as a surprise, and not a pleasant one, to most Americans. In the United States, space was seen as the next frontier, a logical extension of the grand American tradition of exploration, and it was crucial not to lose too much ground to the Soviets. In addition, this demonstration of the overwhelming power of the R-7 missile–seemingly capable of delivering a nuclear warhead into U.S. air space–made gathering intelligence about Soviet military activities particularly urgent.

In 1958, the U.S. launched its own satellite, Explorer I, designed by the U.S. Army under the direction of rocket scientist Wernher von Braun, and what came to be known as the Space Race was underway. That same year, President Dwight Eisenhower signed a public order creating the National Aeronautics and Space Administration (NASA), a federal agency dedicated to space exploration, as well as several programs seeking to exploit the military potential of space. Still, the Soviets were one step ahead, launching the first man into space in April 1961.

THE COLD WAR AND AI (ARTIFICIAL INTELLEGENCE):

Our country NEEDS to consider AI as an extension of the cold war.  Make no mistake about it, AI will definitely play into the hands of a few desperate dictators or individuals in future years.  A country that thinks its adversaries have or will get AI weapons will need them also to retaliate or deter foreign use against the US. Wide use of AI-powered cyberattacks may still be some time away. Countries might agree to a proposed Digital Geneva Convention to limit AI conflict. But that won’t stop AI attacks by independent nationalist groups, militias, criminal organizations, terrorists and others – and countries can back out of treaties. It’s almost certain, therefore, that someone will turn AI into a weapon – and that everyone else will do so too, even if only out of a desire to be prepared to defend themselves. With Russia embracing AI, other nations that don’t or those that restrict AI development risk becoming unable to compete – economically or militarily – with countries wielding developed AIs. Advanced AIs can create advantage for a nation’s businesses, not just its military, and those without AI may be severely disadvantaged. Perhaps most importantly, though, having sophisticated AIs in many countries could provide a deterrent against attacks, as happened with nuclear weapons during the Cold War.

The Congress of the United States and the Executive Branch need to “lose” the high school mentality and get back in the game.  They need to address the future instead of living in the past OR we the people need to vote them all out and start over.

 

MOST HATED COMPANIES

February 3, 2018


The list of the “most hated American companies” was provided by KATE GIBSON in the MONEYWATCH web site, February 1, 2018, 2:20 PM.  The text and narrative is this author’s.

Corporate America is sometimes, but not always, blamed for a number of misdeeds, swindles, “let’s bash the little guy”, etc. behavior.  Many times, those charges are warranted.   You get the picture.   Given below, is a very quick list of the twenty (20) most hated U.S. companies.  This list is according to 24/7 Wall St., which took customer surveys, employee reviews and news events into account in devising its list: ( I might mention the list is in descending order so the most-egregious offender is at the bottom.

  • The Weinstein Company. I think we can all understand this one but I strongly believe most of the employees of The Weinstein Company are honest hard-working individuals who do their job on a daily basis.  One big problem—you CANNOT tell me the word did not get around relative to Weinstein’s activities.  Those who knew are definitely complicit and should be ashamed of themselves.  This includes those holier-than-thou- actresses and actors pretending not-to-know.
  • United Airlines. The Chicago-based carrier is still in the dog housewith customers after a video of a passenger being forcibly removed from his seat on an overbooked flight went viral last year. You simply do NOT treat individuals, much less customers, in the manner in which this guy was treated.  I wonder how much money United has lost due to the video?
  • Fake news, deceptive ads, invasion of privacy.  You get the picture and YET millions subscribe.  This post will be hyperlinked to Facebook to improve readership.  That’s about the only reason I use the website.
  • I don’t really know these birds but apparently the telecom, one of the nation’s biggest internet and telephone service providers, reportedly gets poor reviews from customers and employees alike. I think that just might be said for many of the telecoms.
  • This one baffles me to a great extent but the chemical company has drawn public ire at a lengthy list of harmful products, including DDT, PCBs and Agent Orange. Most recently, it’s accused of causing cancer in hundreds exposed to its weed killer, Roundup.
  • I’m a Comcast subscriber and let me tell you their customer service is the WORST. They are terrible.  Enough said.
  • I have taken Uber multiple times with great success but there are individuals who have been harassed.  Hit by complaints of sexual harassment at the company and a video of its then-CEO Travis Kalanick arguing with an Uber driver, the company last year faced a slew of lawsuit and saw 13 executives resign, including Kalanick.
  • Sears Holdings. Sears plans to close more than one hundred (100) additional stores through the spring of 2018, with the count of Sears and Kmart stores already down to under 1,300 from 3,467 in 2007. Apparently, customer satisfaction is a huge problem also.  The retail giant needs a facelift and considerable management help to stay viable in this digital on-line-ordering world.
  • Trump Organization.  At this point in time, Donald Trumpis the least popular president in U.S. history, with a thirty-five (35) percent approval rating at the end of December. That disapproval extends to the Trump brand, which includes golf courses, a hotel chain and real estate holdings around the globe. One again, I suspect that most of the employees working for “the Donald” are honest hard-working individuals.
  • Wells Fargo. At one time, I had a Wells Fargo business account. NEVER AGAIN. I won’t go into detail.
  • The insurance industry is not exactly beloved, and allegations of fraud have not helped Cigna’s case. Multiple lawsuits allege the company inflated medical costs and overcharged customers.
  • Spirit Airlines. I’ve flown Spirit Airlines and you get what you pay for. I do not know why customers do not know that but it is always the case.  You want to be treated fairly, fly with other carriers.
  • Vice Media The media organization has lately been roiled by allegations of systemic sexual harassment, dating back to 2003. One of these day some bright individual in the corporate offices will understand you must value your employees.
  • The telecom gets knocked for poor customer experiences that could in part be due to service, with Sprint getting low grades for speed and data, as well as calling, texting and overall reliability.
  • Foxconn Technology Group. Once again, I’m not that familiar with Foxconn Technology Group. The company makes and assembles consumer electronics for entities including Apple and Nintendo. It’s also caught attention for poor working and living conditions after a series of employee suicides at a compound in China. It recently drew negative press for a planned complex in Wisconsin.
  • Electronic Arts. The video-game maker known for its successful franchises is also viewed poorly by gamers for buying smaller studios or operations for a specific game and then taking away its originality.
  • University of Phoenix. I would expect every potential student wishing to go on-line for training courses do their homework relative to the most-desirable provider. The University of Phoenix does a commendable job in advertising but apparently there are multiple complaints concerning the quality of services.
  • I’m a little burned out with the NFL right now. My Falcons and Titans have had a rough year and I’m ready to move on to baseball. Each club sets their own spring training reporting dates each year, though all camps open the same week. Pitchers and catchers always arrive first. The position players don’t have to show up until a few days later. Here are this year’s reporting dates for the 15 Cactus League teams, the teams that hold spring training in Arizona.
  • Fox Entertainment Group. If you do not like the channel—do something else.  I bounce back and forth across the various schedules to find something I really obtain value-added from.  The Food Network, the History Channel, SEC Network.  You choose.  There are hundreds of channels to take a look at.
  • The consumer credit reporting was hit by a massive hack last year, exposing the personal data of more than 145 million Americans and putting them at risk of identity theft. Arguably worse, the company sat on the information for a month before letting the public know.

CONCLUSIONS:  In looking at this survey, there are companies that deserve their most-hated-status and, in my opinion, some that do not.  Beauty is in the eye of the beholder.  As always, I welcome your comments.

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